Below are some of the most asked questions our customers have at Freerider Co., scroll through to see if your question has already been asked. If not, feel free to reach out to us directly by using our Contact Us page or use the messenger icon in the bottom right of this page and we'll get back to you as soon as possible.
We aim to despatch items the same working day if ordered by 12pm. See our estimated delivery times below 👇🏼

Shipping Method Estimated Delivery
Uk Standard Delivery 2-4 Business Days
UK Next Day 1 Business Day (Orders placed before 12pm)
International (Europe) 3-7 Business Days
International ROW Shipping* 7-12 Business Days
*Please note we do not currently ship to the US
** For International orders all duties and taxes are the responsibility of the customer
If for any reason you are not completely satisfied with your purchase, fill in this form within 30 days of receiving your item. We'll process your return ASAP and refund your original form of payment.

We pride ourselves in the quality of the products that we produce, however, should your items develop any defects aside from usual wear and tear, we offer a full one-year warranty and we'll replace or refund your items straight away for you.
When your order ships, you'll receive an email with a tracking link in it. We use Royal Mail to send our items which means updates are usually provided only when the item has been despatched and when it arrives.

If you created an account when you placed your order, you can view your order by logging in using the icon in the top right corner of this page.
Don't worry, this is normal! As part of our commitment to sustainability, a cause which we're passionate about, we want to minimise any unnecessary paper waste. You'll have received an invoice in your order confirmation email when you placed your order. Feel free to print this should you need it!
They're easier than they look! We've got a full set of easy-to-follow video tutorials that you can check out here
We love to work with people who inspire their audiences through what they create.

If you think you're a good fit for our brand, please reach out by filling out this form. We'll get back to you within 48 working hours.
Our wraps are made from Tencel, a material which, despite being extremely lightweight, has a very high tensile strength. Our wraps are safe to hold up to 30lbs (~13.5kg), which is usually 2-3 years old.
As we use Royal Mail to send your order, if you're not at home when it arrives, they'll usually leave a card and attempt redelivery the following day or hold your item at the local sorting office for you to collect at your convenience.
Wraps have so many benefits for both you and your baby, ranging from cognitive and social development to reducing the liklihood of postpartum depression. For more information feel free to visit this website
For medical issues, we would also recommend consulting your doctor of physician for profesisonal advice. No baby product can fix a medical problem. As carriers go however, slings are great for spreading the weight of your little one symmetrically across your whole back. You'll be much less likely to develop an imbalance compared to carrying your newborn on one hip!
Absolutely! Getting a photo of the inside of a bag is fairly tricky, but you can see our snap of the inside by scrolling through the photos on this page.

Our bags feature two interior insulated bottle pockets as well as a separate pocket for nappies and a laptop sleeve for mum or dad. We've thought of everything.
We absolutely love the support our customers give us every day and we're committed to continuing to bring you the best maternity products available.

If you'd like to help us grow and be able to bring you more products sooner, we'd love it if you shared your experience by tagging us on social media, leaving us a review on Trustpilot or just telling everyone you know about us! Thank you so much X
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