Frequently Asked Questions
The material for all our wraps is 100% Tencel, exceptionally soft and much more lightweight and breathable than any other material in babywearing. We absolutely love this fabric for its strength and softness but also because of its amazing sustainable properties and the conscious way it is made. Our wraps are also Oeko-Tex certified.
Our instructional booklet (included with your wrap) is the ultimate guide to go over the step by step instructions on how to tie your baby wrap. It typically takes a little practice to get used to but after a couple of goes you'll have the hang of it in no time. You can also check out our tutorials page and feel free to send us videos or photos to email@example.com should you need further assistance in tying your wrap.
Our sling should feel completely secure for your baby and should be comfortable for you! When you are tying your wrap, as you go to make the cross on the front of your body, make sure this bit is a little tighter and the cross sits just a little higher on your body. As this is where the baby sits, having this tighter will stop them from slipping down too much.
Our wraps are suitable for newborns although we advise a minimum weight of 8lbs and a maximum weight limit of 30lbs. You'll typically get most use out of your wrap in the first 6-9 months.
You can start using your wrap on the day your baby is born, as long as they weigh at least 8lbs. If your baby is smaller, we recommend checking with your doctor before carrying in any carrier.
Unfortunately, our wraps are only safety tested for inward facing carrying, so we don't recommend carrying your baby facing outwards.
Yes, it can be machine washed at 30 degrees as that is best for the delicate fabric (and the planet!) but please hang dry, do not tumble dry. Washing instructions are also included with the wrap.
Product and Fit
Yes! The way Tencel is sourced and in the way it is made, make it the leading fibre in terms of sustainability in babywearing. All our fabrics are Oekotex Certified. Oekotex Certification means there is no trace of any chemicals on the finished production of any of our fabrics. Tencel fibres are certified as compostable and biodegradable, with virtually no waste in the production process leading to a much lower carbon footprint than traditional fabrics.
Most people have a good idea what their measurements are and what size works best, but in case you're struggling each of our product pages has a size chart to help.
Returns, Exchanges and Refunds
We have a 30 days no questions asked returns policy (14 days for sale items). As long as your item is in original condition, with original tags attached we'll be happy to accept your return for an exchange or a full refund. Our clothing items come with a 'Please Don't Lose Me' tag which must still be attached for us to accept your return.
Of course you can! If you are looking to return or exchange your order for whatever reason, please visit our Returns Portal. We’re happy to exchange products within our standard 30 day returns/exchange period if they are unworn and in original packaging.
Refunds will take within 3-5 business days to be processed or sometimes even quicker. Your funds will be allocated back to the original form of payment used for purchase.
Yes! All our products have a 6-month warranty that covers product faults from manufacturing defects.
If your item is faults, drop our customer support a message at firstname.lastname@example.org and they'll get this sorted for you as quickly as possible.
Note: This warranty does not cover damage caused by accident, improper care, negligence, laundering, normal wear and tear or the natural breakdown of colours and materials over extended time and use.
Orders, tracking and shipping
Each time you order, you'll receive an order confirmation email as soon as your order is placed. Please make sure you entered your email address correctly. If you haven’t received any email updates, it is most likely that the emails were marked as spam so be sure to check your spam folder for any emails about your order. If you still haven't received it, feel free to drop us a message at email@example.com and we'll get this sorted for you.
Yes, we use Royal Mail or DPD for our international shipping they come with a tracking number as standard. You'll find your tracking number in your shipping confirmation email which will be sent as soon as your order is on the way.
Depending on where you're sending your order to, standard shipping time in the UK generally takes 2-4 working days, 3-7 working days for Europe and 7-12 working days for the rest of the world (working days exclude weekends).
Absolutely, we offer next day shipping as an option for our UK customers! UK next day delivery is the best option to go if you are in a rush to get your order delivered in time to send gifts for birthdays, baby showers or any special occasions. Just please make sure you place your order before 12pm so it gets dispatched the same day. If you place your order on a holiday or Friday after 12pm, dispatch will be on the next business day as our warehouse is not open on holidays or weekends.
Unfortauntely we don't currently offer next day delivery on international orders.