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Frequently Asked Questions

Sling Help

What is the Freerider Co. Sling made from?

The material for all our wraps is 100% Tencel, exceptionally soft and much more lightweight and breathable than any other material in babywearing. We absolutely love this fabric for its strength and softness but also because of its amazing sustainable properties and the conscious way it is made. Our wraps are also Oeko-Tex certified.

Where can I get help with tying my sling?

Our instructional booklet (included with your wrap) is the ultimate guide to go over the step by step instructions on how to tie your baby wrap. It typically takes a little practice to get used to but after a couple of goes you'll have the hang of it in no time. You can also check out our tutorials page and feel free to send us videos or photos to  support@freeriderco.com should you need further assistance in tying your wrap.

My sling is too loose or too tight how do I fix this?

Our sling should feel completely secure for your baby and should be comfortable for you! When you are tying your wrap, as you go to make the cross on the front of your body, make sure this bit is a little tighter and the cross sits just a little higher on your body. As this is where the baby sits, having this tighter will stop them from slipping down too much.

What is the minimum and maximum weight ranges of the sling?

Our wraps are suitable for newborns although we advise a minimum weight of 8lbs and a maximum weight limit of 30lbs. You'll typically get most use out of your wrap in the first 6-9 months.

When can I start using my sling and for how long can I use it?

You can start using your wrap on the day your baby is born, as long as they weigh at least 8lbs. If your baby is smaller, we recommend checking with your doctor before carrying in any carrier.

Can I wear my baby facing forwards or on my back in the sling?

Unfortunately, our wraps are only safety tested for inward facing carrying, so we don't recommend carrying your baby facing outwards.

Is my sling machine washable?

Yes, it can be machine washed at 30 degrees as that is best for the delicate fabric (and the planet!) but please hang dry, do not tumble dry. Washing instructions are also included with the wrap.

Product and Fit

Are all your products sustainable?

Yes! The way Tencel is sourced and in the way it is made, make it the leading fibre in terms of sustainability in babywearing. All our fabrics are Oekotex Certified. Oekotex Certification means there is no trace of any chemicals on the finished production of any of our fabrics. Tencel fibres are certified as compostable and biodegradable, with virtually no waste in the production process leading to a much lower carbon footprint than traditional fabrics.

Whats the best way to get an idea of fit for your S, M and L products?

Most people have a good idea what their measurements are and what size works best, but in case you're struggling each of our product pages has a size chart to help.

Returns, Exchanges and Refunds

What is your returns policy?

We have a 30 days no questions asked returns policy. As long as your item is in original condition, with original tags attached we'll be happy to accept your return for an exchange or a full refund. Our clothing items come with a 'Please Don't Lose Me' tag which must still be attached for us to accept your return.

Can I exchange my product?

Of course you can! If you are looking to return or exchange your order for whatever reason, please visit our Returns Portal. We’re happy to exchange products within our standard 30 day returns/exchange period if they are unworn and in original packaging.

When will my refund be issued?

Refunds will take within 3-5 business days to be processed or sometimes even quicker. Your funds will be allocated back to the original form of payment used for purchase.

Orders, tracking and shipping

I haven’t got my order confirmation email?

Each time you order, you'll receive an order confirmation email as soon as your order is placed. Please make sure you entered your email address correctly. If you haven’t received any email updates, it is most likely that the emails were marked as spam so be sure to check your spam folder for any emails about your order. If you still haven't received it, feel free to drop us a message at support@freeriderco.com and we'll get this sorted for you.

Is there tracking with standard shipping?

Yes, we use Royal Mail or DPD for our international shipping they come with a tracking number as standard. You'll find your tracking number in your shipping confirmation email which will be sent as soon as your order is on the way.

How long does standard shipping take?

Depending on where you're sending your order to, standard shipping time in the UK generally takes 2-4 working days, 3-7 working days for Europe and 7-12 working days for the rest of the world (working days exclude weekends).

Do you offer next day delivery?

Absolutely, we offer next day shipping as an option for our UK customers! UK next day delivery is the best option to go if you are in a rush to get your order delivered in time to send gifts for birthdays, baby showers or any special occasions. Just please make sure you place your order before 12pm so it gets dispatched the same day. If you place your order on a holiday or Friday after 12pm, dispatch will be on the next business day as our warehouse is not open on holidays or weekends. 

Unfortauntely we don't currently offer next day delivery on international orders.